FAQs

Each item sold on What-T-Do is sold by independently owned boutiques throughout the United States. The sellers will be shipping out the items, and they know just the right amount of time it will take to prepare, package, and ship your items. They have listed a ship time for the items within the sale’s post. It is possible to have many items shipped from different sellers and at different times, so be sure to check the Shipping tab within each item’s posting so you’ll know when to expect each item to ship.

Shipping times are calculated with business days, which are Monday-Friday, not including holidays, and starts after the sale for that item ends on the site. Since each seller may use a different shipping method and delivery company, we aren’t able to guarantee a delivery date. If you haven’t received your deal within 3 weeks of ordering, please contact info@what-t-do.com.

All What-T-Do sellers are required to have their business within the United States.

Items are shipped out by the seller. Our sellers all use different shipping carriers. Most send large items through shipping carriers that do not deliver to P.O. Boxes, so keep that in mind when entering your shipping information. We recommend adding your PO Box number to your ship to address to avoid any delays or returns.

We do not ship internationally at this time.

Once an order has been submitted, we cannot make any changes. We are not able to change any part of your order. We are not able to cancel an order once it has been placed. Be sure to double and triple check your items, quantities, personalization, and shipping info before hitting submit.

The vendor can set a shipping cost for their own items. You can find the shipping cost for each item by clicking on the Shipping tab within each item’s post. After you have added all the items you want, and have clicked on the cart icon, you can click on the Estimated Shipping link to see the shipping cost estimated for your order before going to the Secure Checkout. The posted shipping cost for each item is added in the cart and totaled for your final shipping cost for the entire order.

Any packages returned to the sellers that are labeled by the shipping carrier as undeliverable will be refunded when returned to the seller. Refunds will be issued to the payment method used for that specific order, unless the package is returned after the package is 40 days old. Packages older than 25 days will be refunded as store credit.

You are welcome to order as a guest if you prefer not to create a Pick Your Plum account. Orders placed under Guest status will not show on any PYP order history. You will still be asked for an email address when you place your order. You will receive an order confirmation email sent to that address listing your items and your order number. Please keep that on hand in case there are any issues with your order. You will also receive shipping confirmation emails for each item as they are sent out.

We occasionally have some awesome promotions and discount codes to help you get even better prices on the items for sale on the site. Yay! If you’re receiving our daily emails, and following us on social media, you’ll hear about any codes or promotions.

You can apply the code to your order by entering it in the Discount Code field. The field shows after you have entered your shipping, billing, and payment information and hit the Apply button at the bottom of the screen. All discount codes must be applied during purchase. We are not able to apply the codes or discounts after the order has been placed.

First make sure that all items that are in your cart are still available on the site. If an item that is in your cart has already sold out, or has been removed from the site, the order will not process. You can hit Remove to delete those unavailable items from your cart.

If you are receiving an AVS error when trying to check out, that means that the billing information, or CVV number on the back of your card, that you have entered in during check out does not match the billing address that your bank or card holder has on file for that card.

Be sure to use an up-to-date browser when looking at the site, like Google Chrome.

If you don’t love your purchase, please contact us within 14 days of receipt to arrange for a replacement or refund. All personalized or custom-made product sales are final. Due to hygienic reasons, some items are non-returnable. Please contact us at info@what-t-do.com with your order number and the item you’d like to return, and we can connect you with the seller.

If your product arrives damaged or defective, please contact the seller as soon as possible so that they can resolve the problem quickly. We ask that your send your order number, and a picture of the issue. This will help with quality control and prevent the same situation in the future. As with returns, please contact within 14 days of the purchase of your order.

What-T-Do is a platform for Do-It-Yourself enthusiasts and business owners to connect and promote their projects and products to each other while creating an educational environment.

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